As an IT Team Leader, you will be:
- Manage the IT/help desk team and evaluate performance
- Provide hands-on technical support and troubleshooting for a variety of hardware, software and network issues
- Establish best practices throughout the entire technical support process
- Follow up with customers to identify areas of improvement
- Ensure customer service is timely and accurate on a daily basis
- Develop daily, weekly and monthly reports on help desk team’s productivity
- Recruit, train and support help desk representatives and technicians
- Coordinate with other IT departments to resolve complex issues and improve service delivery
If you have:
- 2–3 years of technical and managerial experience as a team leader
- Proven ability to troubleshoot, diagnose and resolve technical issues
- Strong technical knowledge of computer systems, networks and software
- Customer-service oriented with a problem-solving attitude
- Excellent written and verbal communications skills
- Team management skills
Then we might have a match! 😊
It would be great if you also have:
- Experience in configuring and troubleshoot multiple OS environments (Windows, MacOS and Linux)
Join NSO Group and make a difference!